I think the company has been doing its best to keep up with the extraordinary amount of snow we’ve received this year. No one anticipated all the snow we’ve got early on in the season. Like it or not, our traditional winters are changing. Northern Snow is still a growing business and, as indicated in the article, is willing to adapt its policies according to the conditions of the season and the concerns of its clients. As far as I am concerned, Mr. Narducci had done what a good company should do: listen to clients and adjust accordingly.
I was there yesterday in Emerg for 10 hours while my wife was in great pain. Then we got shoved from a room to a hallway. I don’t blame the staff - they were beyond great - but the system is badly broken and it sounds like it’s going to get worse,